INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What types of statues do you sell?

We offer a wide range of statues, including but not limited to, traditional and modern sculptures, religious idols, decorative art, and custom-made statues. Our collection includes statues in various materials like marble, bronze, brass, wood, and resin.

How do I place an order?

To place an order, simply browse through our website, select the statue you wish to purchase, and click on the "Add to Cart" button. Once you're ready to checkout, follow the prompts to complete your purchase. You will receive an order confirmation once your payment is successfully processed.

Do you offer custom or personalized statues?

Yes, we offer custom and personalized statues. You can send us your design or specifications, and we will create a statue tailored to your needs. Please contact us at [email/phone] for more information on how to place a custom order.

What are the payment options available?

We accept a variety of payment methods including credit/debit cards, UPI, net banking, and other secure online payment platforms like PayPal, Razorpay, etc.

How long will it take to receive my order?

The delivery time depends on your location and the type of statue. Generally, orders are processed within 3-5 business days, and shipping takes an additional 5-7 days. Custom orders may take longer based on complexity and size.

What are the shipping charges?

Shipping charges are calculated at checkout based on the weight, size, and destination of your order. We offer free shipping on selected products and during special promotions.

Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email or SMS. You can track your order through the courier service’s website.

What is your return policy?

We offer returns within 7 days of delivery, provided the statue is in unused and new condition. However, custom-made and personalized statues, as well as items damaged due to customer mishandling, are not eligible for return.

Do you accept international orders?

Yes, we accept international orders. International shipping charges and delivery times will vary based on the destination. Please contact us for more details on international orders.

What if my statue arrives damaged?

If your statue arrives damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a return or exchange, depending on the situation. We may ask for photographs of the damage to process your claim.

Can I cancel my order?

You can cancel your order before it is shipped. If your order has already been dispatched, we are unable to cancel it. In such cases, please refer to our return policy.

Are the statues handcrafted?

Yes, many of our statues are handcrafted by skilled artisans using traditional techniques. As a result, some handcrafted statues may have slight variations in texture, color, or size, which add to their uniqueness and charm.

Do you offer gift wrapping or packaging?

Yes, we offer gift wrapping and special packaging for certain statues. Please select the gift wrapping option at checkout or contact us for assistance in customizing your gift package.

How do I care for my statue?

To keep your statue in good condition, avoid direct exposure to sunlight and humidity. For regular cleaning, use a soft cloth to wipe away dust. For more delicate materials, follow specific care instructions that come with the product.

How can I contact customer service?

If you have any questions or need assistance, please feel free to contact our customer service team at: